Refund policy

We have a 10 day return policy, which means you have 10 days after receiving your item to request a return. We take the "delivered" information from tracking as a starting point to count 10 days.

To be eligible for a return, your item must be in the same condition that you received it,  unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@klimmarum.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting in 10 days a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please do it in first 3 days after receiving the item (Tracking said "delivered". We will not accept an issue otherwise.

Exceptions / non-returnable items

We do not accept custom made items back.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@klimmarum.com.